Return Policy

We want you to be fully satisfied with every item that you purchase from Laggios. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping or other charges. The item must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.

To start a return, you can contact us.

RETURNS BY MAIL
Laggios orders can be returned by mail to one of our warehouse/fulfillment centers. If possible, reuse the original packaging to send them back. A refund for the item will be issued once it has been received. Items received within 30 days following the above policy will receive a full refund to the original form of tender. Please allow up to 14 days once we’ve received your return to process.

Return to below, or the noted Return Address on your Packing Slip:

Laggios
515 Centerpoint Dr
Middletown, CT 06457
Attn: Return Department

Please note that you are responsible for costs incurred in mailing your product and proof of purchase unless you received product that was damaged or defective.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@laggios.com.